Bilingual - Customer Service Representative

Location CA-ON-Mississauga
Posted Date 2 weeks ago(2/22/2021 9:01 AM)
ID
314017
Category
Customer Service

Overview

Aramark (NYSE: ARMK) proudly serves the world’s leading educational institutions, Fortune 500 companies, world champion sports teams, prominent healthcare providers, iconic destinations and cultural attractions, and numerous municipalities in 19 countries around the world. Our 280,000 team members deliver innovative experiences and services in food, facilities management and uniforms to millions of people every day. We strive to create a better world by making a positive impact on people and the planet, including commitments to engage our employees; empower healthy consumers; build local communities; source ethically, inclusively and responsibly; operate efficiently; and reduce waste. Aramark is recognized as a Best Place to Work by the Human Rights Campaign (LGBTQ), DiversityInc, Black Enterprise and the Disability Equality Index. Learn more at www.aramark.com or connect with us on Facebook and Twitter.

 

Description

Job Summary: This Customer Service Representative position is responsible for providing exceptional service to customers in a professional manner. Handle incoming calls with the objective of one-call resolution. Facilitate and resolve issues with discrepancies and/or customer complaints to insure consistent customer satisfaction. Responsible for auditing company service programs to ensure compliance with 100% follow up through customer call backs.

 

Essential Functions:

  • Manage the Case Queue in Sales Force (create new cases, close cases)
  • Call and process electronic or telephone orders (E orders, Pre-call)
  • Phones/Customer Service – includes Pre-call
  • Check Market Center general email box
  • Prepare ship route for processing (printing, posting)
  • Manager the No-Buy list
  • Service call back
  • Service Dispatch
  • Place work order for service calls
  • Process refunds
  • Additional responsibilities as requested

Qualifications

  • High School Diploma required. Associates Degree preferred.
  • 3-5 years of work experience preferred.
  • MS Office Experience with proficiency in Excel required.
  • Strong communication skills.
  • Excellent customer service and administrative skills required.
  • Ability to develop and maintain a positive working relationship with others.
  • Detail oriented, ability to multi-task, with strong organizational skills are required

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