Operations Manager - Seniors Living

Location CA-AB-Lethbridge
Posted Date 2 weeks ago(10/6/2020 10:19 AM)


At Aramark Canada, our people are important to us. Our 14,000+ team members coast to coast; deliver experiences that enrich and nourish thousands of lives every day through innovative services in food, facilities and uniforms. To show our employees how much we appreciate their efforts, we do everything we can to make sure they feel included, supported and encouraged. Aramark Canada proudly partners with world class post-secondary institutions, world renowned hospitals, major league sports venues and leading global businesses.  As part of a global team that spans 19 countries and has over 200,000 team members; we strive to achieve a safe, diverse and inclusive workforce that our employees can be proud of.

Learn more at www.aramark.ca


The Operations Manager will lead a team of 35 FTEs in food, housekeeping, activities and 24 hour concierge services performing tasks such as training, coaching and administrative duties for employees and customers of Martha’s House. Maintains production records and ensures audit compliance. Assists where required.  Participates in catering and special events as required.  Ability to work under no supervision and accomplish tasks in a fast paced environment following departmental guidelines. 

  • Responsible for the full operation of all services at Martha’s House.
  • Liaison between Aramark direct reports and Client representatives.
  • Responsible for menu development participating in food & equipment product evaluation.
  • Review and approve all Revenue and expenses.
  • Assist in the preparation and delivery of all large scale catering functions
  • Responsible for E4W, GFF and Kronos input.
  • Review, investigate, and recommend departments Capital Equipment requirements.
  • Financial preparation, monitoring, and adjustments for Aramark Budgets, Client Budgets, and Contract Negotiations.
  • Creation of annual budgets.
  • Preparation and presentation of annual business reviews
  • Perform monthly financial reports to client.
  • Implementation, monitoring, of employee recognition programs.
  • Delivering all training programs to FLE staff upon hire, and annual reviews.
  • Oversee employee performance management and disciplinary process.
  • Attends all required Aramark meetings.
  • Attends weekly staff meeting with client.
  • Chair Aramark Food Group Committee.
  • Chair Food Focus Group.
  • Co-Chair OH&S committee.
  • Conduct regular staff meetings.
  • Maintains established facility and ARAMARK policies, procedures and objectives for quality assurance and safety.
  • Displays polite, spirit-of-service attitude towards customers and co-workers. Maintains friendly, efficient and responsive attitude toward client and client’s customers/patients while performing job duties.
  • Performs all work in accordance with facility, ARAMARK and regulatory safety procedures and requirements including WHMIS, OH&S, & Aramark Audits.
  • Performs all other duties as required.





  • Excellent communication skills both verbal and written.
  • Must successfully complete the required training program within the defined probationary period.
  • Must have the ability to communicate effectively with residents, clients, staff, and co-workers.
  • Must have the physical capabilities required for light lifting and constant walking
  • In addition, incumbent must be flexible and adapt easily to changes in schedule, work assignments and environment.  Must be willing and capable of working in fast paced environment.

Minimum 2 year College Diploma with a Management, Hotel/Restaurant or Dietetic specialty, or 5 years related experiance.


Provincial or other vocational or professional certification or degree:

  • Food Safe.
  • Advanced Food Safety Training.
  • First Aid.
  • Journeyman Chef Certification Preferred.

Previous Experience Required:

5 years experience in Management in a Healthcare, Hotel or Restaurant facility.


Special skills/training needed to perform job or operate equipment:

  • Word, Office and Excel knowledge is required.


Please note all candidates considered for hire will be required to successfully pass a criminal background check. Accommodations for job applicants with disabilities are available upon request.




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