At Aramark Canada, our people are important to us. Our 14,000+ team members coast to coast; deliver experiences that enrich and nourish thousands of lives every day through innovative services in food, facilities and uniforms. To show our employees how much we appreciate their efforts, we do everything we can to make sure they feel included, supported and encouraged. Learn more at www.aramark.ca
Aramark is looking to hire a Technical Analys/POS Analyst for a 12 - 14 month Contract.
Based in Montreal, this position will be responsible for providing on-site support of all technology systems utilized by Aramark operations with our client. Reporting to the Director of IT, you will also take day-to-day direction from the on-site Aramark leadership team on-site. This role has significant responsibility around Point of Sale (POS) maintenance and support for food and beverage and retail sales operations, as well as supporting warehouse inventory management system.
Responsible for proactive support and maintenance around Point of Sale and Warehouse Inventory Managment systems. Provides technical support of the applications, interfaces and any customizations. Monitors support issues, ensures resolution plans and reports progress to management. Provides excellent customer service during all support requests. Proactively maintains systems and executes preventative maintenance plans. Monitors system status and reacts to issues as they arise. Work with users to define and evaluate business needs, challenges and inefficiencies that may be resolved through automated solutions. Analyze, review and alter systems, programs, and applications to increase operating efficiency or to adapt to new requirements.Responsible for communicating any defects to vendors and application owners and for coordinating testing and implementation of fixes.Develops and executes test and quality assurance strategies and plans. Works closely with vendors and service providers to ensure service levels are being met and risk to the business is minimal. Ensures that proper version control is strictly adhered to and that operational risk is minimized accordingly. Communicates with site users regarding any system enhancements and or scheduled upgrades.Participate in technical and functional training classes as necessary or required. Installs, tests and tunes software and hardware related to database management systems. Schedules and performs upgrades to databases
Experience with implementing and supporting integrated, cloud-based software solutions, including Point of Sale and/or Warehouse Inventory Management Systems is required. Experience with Appetize or other cloud-based point of sale solution is preferred. Previous experience with system implementation and end-user training and support required.
Communication and Client Interaction
Communicate status of project tasks and state of system performance, end-user feedback and acceptace to project leaders and operations personnel. Understand all facets of the implementation process and be able to educate others in the process and expectations. Able to effectively communicate highly technical information to numerous audiences, the user community, and less-experienced staff.
Problem Solving/Decision Making
Provides consultation on all technical systems and enforces IT policies and standards. Employs considerable creativity, innovation and design skills in performing this function. Can analyze common system issues, business and determine appropriate root cause analysis and implement required solutions.
Associates Degree in Information Technology Field or equivalent work experience is required. Bachelor’s Degree is desired.
Please note all candidates considered for hire will be required to successfully pass a criminal background check. Accommodations for job applicants with disabilities are available upon request.