• Hospitality Manager

    Location CA-ON-Ottawa
    Posted Date 2 months ago(4/29/2019 11:21 AM)
    ID
    231810
    Category
    Administrative Services
  • Overview

    About Aramark
    Aramark (NYSE: ARMK) proudly serves Fortune 500 companies, world champion sports teams, state-of-the-art healthcare providers, the world’s leading educational institutions, iconic destinations and cultural attractions, and numerous municipalities in 19 countries around the world.  Our 270,000 team members deliver experiences that enrich and nourish millions of lives every day through innovative services in food, facilities management and uniforms. We operate our business with social responsibility, focusing on initiatives that support our diverse workforce, advance consumer health and wellness, protect our environment, and strengthen our communities.  Aramark is recognized as one of the World’s Most Admired Companies by FORTUNE, as well as an employer of choice by the Human Rights Campaign and DiversityInc. Learn more at www.aramark.com or connect with us on Facebook and Twitter.

     

    Description

    The Front Line Manager is responsible for the food and facilities contract at the site and its financial accountability, and compliance with the standards established by Aramark, regulatory agencies and client. Leads departments of all services managed.  Responsibilities include but are not limited to:

    • The Manager plans, administers and directs all unit activities related to food and facilities service, including Aramark and client financial accountability, and compliance with the standards established by Aramark, regulatory agencies and client to provide optimal managed services and drive patient and customer satisfaction.
    • Establishes and maintains effective working relationships with other departments to provide a unified food service experience for patients, residents, visitors and employees.
    • Ensures compliance to food safety, sanitation, and overall workplace safety standards.
    • Interacts with Client Management and maintains effective client and customer relations at all levels of client organization, including conducting rounding. Identifies Aramark service expansion opportunities.
    • Provides overall direction and manages performance for all Food Service Supervisors and front line employees, ensuring employee development, engagement and compliance with human resource related policies and standards, including conducting applicable rounding.
    • Directs, staffs, and trains food service department regarding food presentation, quality, cost control, and cash handling.
    • Develops operational component forecasts and is able to explain variances. Responsible for component's accounting functions.
    • Ensures compliance with all contract obligations.

    Qualifications

    • Bachelor's Degree or Diploma in relevant field.
    • Housekeeping Unionized Experience or full EVS experience as an asset
    • Menu management, balancing a budget and working within assigned operational costs / budget
    • Requires a minimum of 3+year’s progressive experience managing operations with financial and operational responsibility for the sites / departments
    • Computer savvy with Excel, Word and Outlook
    • Food Service management, Environmental, Facility engineering role
    • Ability to communicate (both verbal and written) effectively with clients, customers of the client and support staff.
    • Ability to write business letters, summaries and reports, using prescribed format and conform to all rules of punctuation, grammar, diction and style.
    • P&L accountability and/or contract-managed service experience is desirable.
    • Requires management and leadership skills and the ability to work with confidential employee, client, and Aramark information.

     

    Please note all candidates considered for hire will be required to successfully pass a criminal background check. Accommodations for job applicants with disabilities are available upon request.

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