• Operation Manager

    Location CA-ON-Toronto
    Posted Date 1 week ago(1/13/2019 4:13 PM)
    Food Services
  • Overview

    About Aramark
    Aramark (NYSE: ARMK) proudly serves Fortune 500 companies, world champion sports teams, state-of-the-art healthcare providers, the world’s leading educational institutions, iconic destinations and cultural attractions, and numerous municipalities in 19 countries around the world.  Our 270,000 team members deliver experiences that enrich and nourish millions of lives every day through innovative services in food, facilities management and uniforms. We operate our business with social responsibility, focusing on initiatives that support our diverse workforce, advance consumer health and wellness, protect our environment, and strengthen our communities.  Aramark is recognized as one of the World’s Most Admired Companies by FORTUNE, as well as an employer of choice by the Human Rights Campaign and DiversityInc. Learn more at www.aramark.com or connect with us on Facebook and Twitter.



    We are currently hiring for a Operations Manager who will be responsible for leading a dynamic team in the heart of downtown Toronto for a leading tech company. This individual should have a passion for food and an inspiring management background.


    The goal of this opportunity is to ensure a high level of customer satisfaction, with the resources allocated. The individual will be responsible for the food service contract at the site and its financial accountability, and compliance with the standards established by Aramark Canada regulatory agencies and client.



    • Planning, administering and directing all component activities related to food service.
    • Overseeing  2- 3 direct salaried reports and indirectly 30+ hourly employees
    • Establishes and maintains effective working relationships with other departments and stakeholders to provide a unified food service experience for employees.
    • Interacts with Client Management and maintains effective client and customer relations at all levels of client organization.
    • Ensures compliance to food safety, sanitation, and overall workplace safety standards.
    • Identifies Aramark service expansion opportunities.
    • Provides overall direction and manages performance for all Food Service Supervisors and front line employees, ensuring employee development, engagement and compliance with human resource related policies and standards, including conducting applicable rounding.
    • Directs staff, and collaborates with executive staff to train food service, on site department regarding food presentation, quality, cost control, and cash handling.
    • Develops operational component forecasts and is able to explain variances. Responsible for component's accounting functions. Ensures compliance with all contract obligations.
    • Develops standards of accountability and reporting of activities. Communicates ongoing and projected status of projects and budget to the Regional Manager.
    • Responsible for execution of the meal and understanding the timing of food production and to have all components ready for consumption.
    • Responsible for expediting and maintaining the amount of food produced based on forecasted demand during peak and non-peak service times.



    • Hotel and restaurant management or Culinary Management degree or certification
    • Requires a minimum of 3+ years in progressive experience managing a multi-unit site operations
    • Ability to communicate (both verbal and written) effectively with clients, customers of the client and support staff.
    • Ability to write business letters, summaries and reports, using prescribed format and conform to all rules of punctuation, grammar, diction and style.
    • Ability to work with mathematical concepts such as probability and statistics.
    • P&L accountability and/or contract-managed service experience is desirable.
    • Requires management and leadership skills and the ability to work with confidential employee, client, and Aramark information.
    • C-suite knowledge is an asset


    Please note all candidates considered for hire will be required to successfully pass a criminal background check. Accommodations for job applicants with disabilities are available upon request.

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