• Bilingual -Human Resources Shared Service Specialist

    Location CA-ON-Toronto
    Posted Date 1 month ago(2/19/2019 10:55 AM)
    Human Resources
  • Overview

    About Aramark
    Aramark (NYSE: ARMK) proudly serves Fortune 500 companies, world champion sports teams, state-of-the-art healthcare providers, the world’s leading educational institutions, iconic destinations and cultural attractions, and numerous municipalities in 19 countries around the world.  Our 270,000 team members deliver experiences that enrich and nourish millions of lives every day through innovative services in food, facilities management and uniforms. We operate our business with social responsibility, focusing on initiatives that support our diverse workforce, advance consumer health and wellness, protect our environment, and strengthen our communities.  Aramark is recognized as one of the World’s Most Admired Companies by FORTUNE, as well as an employer of choice by the Human Rights Campaign and DiversityInc. Learn more at www.aramark.com or connect with us on Facebook and Twitter.



    Aramark Canada is recruiting for an HR Shared Service Specialist who will be responsible for providing support to front line managers regarding HR policies, practices, processes, tools, employee and labour relations matters, performance management, and provincial/territorial legislation. Main area of focus is to provide administrative support for all Human Resources processes.


    This position is based out of Aramark Canada’s head office: 811 Islington Avenue, Toronto, ON.



    Job Responsibilities 

    • Provide administrative support and guidance to front line managers through the HR Service Centre in all areas of HR by following defined HR processes.
    • Assist managers in the resolution of basic HR inquiries and escalate complex and high risk inquiries to the relevant HR leaders. Provide to support to HR leaders.
    • Provide consultation to managers on interpretation and compliance of policies and legislation regarding employment related matters.
    • Provide managers with the tools, resources for the process of investigating and resolving complaints, issues and concerns regarding employment practices.
    • Ensure the appropriate level of investigation is assigned and that relevant documentation and resolution is in place using established investigation guidelines
    • Escalate complaints for investigation and follow up on action plans
    • Interact with internal (COEs, Field HR) and external resources (vendors) to obtain needed information to manage work to completion.
    • Assist with the development of HR processes, tools, resources and training
    • Assist with HR projects and initiatives as required
    • Work with front line managers to manage non-occupational leaves including general administration, case management, accommodation and compliance with related policies and employment laws.


    • Bachelor’s degree in HR or related field is required
    • 1 - 3 years of experience in an employee relations / HR shared service role
    • Strong knowledge of current legislation in ESA, Human Rights Act, Labour Relations Act, Occupational Health & Safety Act and experience working across provincial/territorial and federal employment laws
    • Strong written and verbal communication skills; fact based approach to problem solving; able to communicate with tact and diplomacy
    • Strong attention to detail
    • Ability to influence others on policies, practices and procedure
    • Ability to work in a fast paced environment
    • Ability to analyze information
    • Ability to handle sensitive and highly personal information on a daily basis and maintain confidentiality in a mature and non-judgmental, unbiased manner
    • Proficient in Microsoft Office: Outlook, Excel, Word, Power point and working knowledge of HR systems
    • Fluency in French (written and verbal) is mandatory.

    Please note all candidates considered for hire will be required to successfully pass a criminal background check. Accommodations for job applicants with disabilities are available upon request.



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