• Executive Chef / Patient Experience Manager

    Location CA-ON-Toronto
    Posted Date 2 months ago(10/11/2018 11:11 AM)
  • Overview

    Aramark (NYSE: ARMK) proudly serves Fortune 500 companies, world champion sports teams, state-of-the-art healthcare providers, the world's leading educational institutions, iconic destinations and cultural attractions, and numerous municipalities in 19 countries around the world. Our 270,000 team members deliver experiences that enrich and nourish millions of lives every day through innovative services in food, facilities management and uniforms. We operate our business with social responsibility, focusing on initiatives that support our diverse workforce, advance consumer health and wellness, protect our environment, and strengthen our communities. Aramark is recognized as one of the World's Most Admired Companies by FORTUNE, as well as an employer of choice by the Human Rights Campaign and DiversityInc. Learn more at www.aramark.ca.


    The Chef/Patient Experience Manager will be the catalyst for change and responsible for improving the Patient, Resident and Family experience.  Reporting to General Manager, the position is responsible for:

    • developing and executing culinary solutions to meet customer and client needs
    • oversee and manage culinary operations to meet production, presentation, and service standards
    • Apply culinary techniques to food preparation and manage the final presentation and service of food ensuring compliance with the standards established by Aramark Healthcare, regulatory agencies and client.  
    • Establishes and maintains effective working relationships with other departments to provide a unified dining service experience for patients and residents.


     Core Job Duties/Responsibilities:


    • Confirm culinary production appropriately connects to the Executional Framework. Ensure proper culinary standards and techniques are in place for preparation of food items, including production, presentation and service standards.  Oversee culinary team to ensure quality in final presentation of food. Train and manage culinary and kitchen employees to use best practice food production techniques. Coach employees by creating a shared understanding about what needs to be achieved and how to execute. Reward and recognize employees.  Plan and execute team meetings and daily huddles. Complete and maintain all staff records including training records, shift opening/closing checklists and performance data. 

    Client Relationship: 

    • Develop and maintain effective client and customer rapport for mutually beneficial business relationships. Aggregate and communicate regional culinary and ingredient trends.
    • Drives patient and resident satisfaction, and maintains client relationships.

    Financial Performance: 

    • Responsible for delivering food and labour Understand performance metrics, data, order and inventory trends; consistent focus on margin improvement.
    • Delivers strong operational performance by executing against Aramark Healthcare and regulatory agency standards and programs, continually monitoring operations, and completing assessments and necessary action plans to provide optimal food quality and meal service.
    • Responsible for managing process of purchasing, receiving, and managing food production activities in compliance with Aramark Healthcare food production systems.
    • Manages and controls resources and materials to ensure quality, adequacy of supply and cost control within budgetary guidelines, and responsible for menu planning, pre-costing and post-costing.


    • Ensure efficient execution and delivery of all food line products to align with the daily menu. Maintain integrity of the standard Aramark food offer; responsible for maintaining food quality of items at all times. Comply with Operational Excellence fundamentals: managing waste, standard menus, recipes and ingredients through utilizing customer driven menus and labor standards. Understand end-to-end supply chain and procurement process and systems to ensure only authorized suppliers are used. Full knowledge and implementation of the Aramark Food Framework. Confirm accuracy of forecasted food consumption for appropriate requisitions and/or food purchase. Oversee proper equipment operation and maintenance.
    • Compliance: Ensure compliance with Aramark food, occupational and environmental safety polices in all culinary and kitchen operations. Comply with all applicable policies, rules and regulations, including but not limited to those relating to safety, health, etc.



    • Red Seal Certification required
    • Bachelor's degree (BBA, Marketing) or equivalent experience an asset


    • Culinary degree
    • Certified Executive Chef
    • Advanced FST certification
    • Experience in a multi-unit environment would be an asset
    • P&L accountability and/or contract-managed service expertise
    • 3-5 years’ experience in a Healthcare, Hotel or Hospitality setting.
    • Strong organizational, verbal and written communication, as well as time management skills is essential.      
    • Experience with and knowledge of all Microsoft Office applications required
    • Knowledge of patient dietary systems (Computrition) an asset
    • Excellent communication skills both verbal and written. Ability to actively listen or the ability to pivot unhelpful conversations to more productive ground.
    • Professional, compassionate and caring demeanor.
    • Food Safety Training, WHIMIS certification.

     Resident and Family Engagement:

    • Focused on the overall patient, resident and family experience you will spend 30% of time with patients, residents and family members
    • Participate as needed in operations meetings
    • Manages and participates in the gathering of patient/resident feedback through the use of Patient/Resident Connect App
    • Fosters and develops positive client relationships.

    Facilitation of collaboration to provide Service Excellence:

    • Key position in co-crafting the overall patient/resident experience Culture. 
    • Driving the overall vision of “Best Experience” for patients, residents and families with the goal that satisfaction scores exceed annually set targets
    • Identify quality improvement opportunities and initiatives from patient, resident and family feedback.
    • Identify and communicate areas of strength and areas for improvement to ensure optimal service delivery for those we serve.
    • Identify opportunities for operational changes to improve the outcome at the patient bedside.  Revise processes and train managers and staff on revised processes.

    Facilitate development and implementation and revision of QI action plans to address challenges/areas for improvement:

    • Conducting team huddles to address service issues, challenges and share complimentary feedback.
    • Conducting experience enhancement trainings. Aramark WEST Customer Service program, Service Recovery
    • Attend and Participate in client Quarterly Partnership Review.

     Leadership Competencies:

    • Business Acumen: Ability to apply insight across a wide range of tactical/strategic issues and take appropriate action
    • Building People Capability: Accurately assesses and addresses development; Varies development activities to fit unique needs
    • Customer/Client Insight: Focuses on creating the right solutions to address specific needs; Develops solutions to unmet needs of a unique client or customer group
    • Disciplined Execution: Process-focused orientation; Ability to apply past experiences and expertise to deliver results
    • Impact with Influence: Persuades based on facts and reason; Adapts style based on interpersonal/organizational awareness


    Please note all candidates considered for hire will be required to successfully clear a criminal background check as a minimum requirement before commencing employment. Accommodations for job applicants with disabilities are available upon request.


    ACL 123

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