• Business Process Director

    Location US-PA-Philadelphia
    Posted Date 3 weeks ago(6/28/2018 3:00 PM)
  • Overview

    Aramark (NYSE: ARMK) proudly serves Fortune 500 companies, world champion sports teams, state-of-the-art healthcare providers, the world’s leading educational institutions, iconic destinations and cultural attractions, and numerous municipalities in 19 countries around the world. Our 270,000 team members deliver experiences that enrich and nourish millions of lives every day through innovative services in food, facilities management and uniforms. We operate our business with social responsibility, focusing on initiatives that support our diverse workforce, advance consumer health and wellness, protect our environment, and strengthen our communities. Aramark is recognized as one of the World’s Most Admired Companies by FORTUNE, as well as an employer of choice by the Human Rights Campaign and DiversityInc. Learn more at www.aramark.com or connect with us on Facebook and Twitter.


    Position Description  

    The Higher Education Growth Team is currently seeking a Business Process Director for the Partnership Development Team. The selected individual will join a team of individuals with their strong depth of operational knowledge and experience that is customer/marketplace aligned, to focus on accelerating Education’s growth trajectory by “Nailing the New and Net New” in the top growth pipeline opportunities of the business.   The Business Process Director will partner with the Higher Education Sales Team, Marketing Functional Leadership, and Regional Leadership to drive consistent, scalable and repeatable marketing processes that win and transition the top growth, new and net new business for the Aramark Education portfolio.



    This position reports to the Associate Vice President of Growth and is responsible for the marketing and operational-focused activities executed by the Partnership Development Team. Level of impact is the Higher Education business unit and the position will be focused on enabling Higher Education to achieve its new and net new growth goals and objectives. This team requires highly collaborative relationship development across leadership at Corporate Sector and Regional levels, in addition to external client relationships.


    Key Responsibilities:  

    • Partner with Higher Education Partnership Development Team and regional teams to provide overall operational and marketing program strategy and specific operational program insights for new client sales bids
    • Coordinate operational and marketing activity for successful client sales efforts
    • Lead operational and marketing-related development of proposal and presentation and guide operational and marketing support for sales processes
    • Support planning and execution of prospect research, surveying, proposals and presentations
    • Support communications during Mobilization of new account openings
    • Ensure all proposed operational and marketing programs have a solid business case and a positive return on investment through existing food cost control and labor management programs
    • Develops, implements and maintains standardized operational processes to ensure a repeatability and reliability.
    • Provide competitive intelligence throughout program and operational development and the centralized proforma process
    • Diagnoses competitor dining programs at prospective accounts and develops an operational program that meet key stakeholder outcomes
    • Partners with architect and design partners to determine appropriate functional design and equipment planning for proposed renovations
    • Collaborates with human resources leadership to develop management organizational structure
    • Partners with Labor Relations to analyze collective bargaining agreements to determine appropriate operational structure for cost modeling

    Ideal candidates will be highly collaborative and creative individuals, possessing a high energy level.


    • Experience and strong knowledge of the Higher Education business, with specific emphasis in the dining operations aspects of Sales and Strategic Development processes
    • Strong communication skills: oral, written, presentation and the ability to communicate with a wide range of people and behavior styles
    • Solid strategic, analytical and decision making skills
    • Creative and flexible in attitude and style to adapt to new situations in a rapidly changing, dynamic environment
    • Encourages and demonstrates collaboration by developing cooperative relationships throughout the organization
    • Demonstrates expertise in establishing credibility at all levels within the organization
    • Must have experience with building and maintaining collaborative internal relationships
    • Expected time in role – Minimum of 2 Sales Cycles, (18 – 24 months)
    • 70% Travel is expected
    • Relocation is not required: living in the Eastern portion of the United States is preferred
    • A Bachelor’s degree is required, MBA preferred


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