• Food Service Supervisor - Tim Hortons

    Location CA-ON-Oshawa
    Posted Date 3 weeks ago(6/28/2018 9:53 AM)
    Food Services
  • Overview

    Aramark (NYSE: ARMK) proudly serves Fortune 500 companies, world champion sports teams, state-of-the-art healthcare providers, the world's leading educational institutions, iconic destinations and cultural attractions, and numerous municipalities in 19 countries around the world. Our 270,000 team members deliver experiences that enrich and nourish millions of lives every day through innovative services in food, facilities management and uniforms. We operate our business with social responsibility, focusing on initiatives that support our diverse workforce, advance consumer health and wellness, protect our environment, and strengthen our communities. Aramark is recognized as one of the World's Most Admired Companies by FORTUNE, as well as an employer of choice by the Human Rights Campaign and DiversityInc. Learn more at www.aramark.ca


    Food Location Supervisor – Tim Hortons


    Position Summary: Assist management in overseeing the daily operations of food units, production, or assist in the supervision of a large dining unit.


    Essential Functions: 

    • Responsible for opening and closing the retail locations according to expectations of the management team
    • Oversees the cashiers on duty and ensure that they are properly trained and adhere to the cashier policy
    • Responsible for cash handling, safe verifications, preparing deposits
    • Oversees the cooking and preparation of food items for the day according to recipes and brand requirements
    • Responsible for making sure the staff uses correct portions when preparing and serving items on the line
    • Must have high-level product knowledge and ability to train the staff to effectively service the customer
    • Ensure staff completes daily temperature logs
    • Oversee the product merchandising, line displays, and distribution of marketing materials
    • Delegate tasks to employees as necessary
    • Provide on-going coaching and performance feedback to staff members
    • Assist managers with employee discipline sessions, attendance logs, and maintaining up to date contact information
    • Inform management of escalating employee conduct issues
    • Responsible for making sure the staff properly disposes of waste
    • Responsible for making sure each station has taken samples of all food items on the line prior to serving the customers
    • Ask customers about the quality of their service and handle any complaints (with assistance from the manager on duty) while maintaining a positive attitude and smile
    • Oversee staffing during peak times of operation and deal with labor shortages as needed
    • Oversee the sanitation of work stations including floors, worktables, walls, refrigerators, meat blocks, equipment, and utensils
    • Assist managers with administrative tasks, scheduling, ordering and inventory responsibilities
    • Maintain a professional appearance
    • Ensure uniform compliance of the staff members
    • Maintain a safe work environment by enforcing all safety standards and assisting with STEP observations
    • Able to follow detailed written and verbal directions
    • Able to walk and stand for extended periods of time, up to 6 hours
    • Perform other requests and assignments as requested by management.
    • Maintain positive interaction with co-workers and customers so that efficient and quality service is provided to our customers.
    • Share the responsibility for a safe work environment with your team
    • Work safely, stay alert, practice good housekeeping, remove potential hazards and follow all established safety regulations.
    • Report all incidents/accidents while working to your manager immediately
    • Understand all safety regulations of your operation including required Personal Protective Equipment (PPE)





    • At least 2-3 years of demonstrated supervisory experience in a fast paced food service environment.
    • High school education or equivalent
    • Knowledge of computerized spreadsheet and word processing programs and ability to learn new technologies 
    • Ability to manage people and have accountability for company assets.
    • Ability to work successfully in a team environment promote team work.
    • Self-directed with strong interpersonal and communications skills.
    • Strong organizational, time management and multi-tasking skills.
    • Positive attitude and genuine customer focus orientation
    • Able to be flexible, evening and weekend shifts when required.


    Please note all candidates considered for hire will be required to successfully pass a criminal background check. Accommodations for job applicants with disabilities are available upon request.



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