• General Manager

    Location CA-ON-Cambridge | CA-ON-Kitchener | CA-ON-Waterloo
    Posted Date 2 weeks ago(6/7/2018 12:02 PM)
  • Overview

    Aramark (NYSE: ARMK) proudly serves Fortune 500 companies, world champion sports teams, state-of-the-art healthcare providers, the world's leading educational institutions, iconic destinations and cultural attractions, and numerous municipalities in 19 countries around the world. Our 270,000 team members deliver experiences that enrich and nourish millions of lives every day through innovative services in food, facilities management and uniforms. We operate our business with social responsibility, focusing on initiatives that support our diverse workforce, advance consumer health and wellness, protect our environment, and strengthen our communities. Aramark is recognized as one of the World's Most Admired Companies by FORTUNE, as well as an employer of choice by the Human Rights Campaign and DiversityInc. Learn more at www.aramark.ca.



     As a General Manager, Business Services you will be responsible for providing leadership, planning and management/supervision. 

    • Assist Front Line Managers/Supervisors in determining the needs of the client operations and ensuring the appropriate resources are engaged
    • Ensure achievement of client expectations in terms of operational efficiency, customer service, business viability and effective facility management.  
    • Monitors and assists Front Line  Managers/Supervisors in meeting or exceeding quality benchmarks and ensuring customer/client satisfaction. 
    • Works side by side with the Culinary teams in the district continuing to "raise the bar" in the area of food for our employee restaurants and catering.
    • Remains current and knowledgeable on food and catering trends 
    • Ensures compliance to established company policies and procedures
    • Ensures compliance with local, provincial and federal laws and regulations.
    • Ensures consistent and equitable administration of district human resources policies, procedures and guidelines to facilitate effective employee relations.
    • Coordinates activities with other districts and support departments.
    • Performs operational audits of accounts and helps the Front Line Managers/Supervisors to initiate improvements to optimize financial performance, operational productivity, and to ensure conformance with Aramark, government, and accrediting agency standards, regulations, and codes regarding food storage, preparation, sanitation, and record keeping.
    • Monitors and ensures development of district financial plans and forecasts
    • Works with Front Line Managers to ensure that each accounts financial performance meets or exceeds  Aramark and client forecasts.
    • Establishes and maintains effective client and customer relations.
    • Ensures proper use of customer  attitude/customer satisfaction surveys for the benefit of implementing  systems/processes to result in continuous improvement of outcomes.
    • Participates actively in the  sales process working closely with the Sales team within Business Services    
    • Participates actively in the marketing of accounts; conducts client negotiations and coordinates  documentation of contract changes.
    • Selects and hires strong and  diverse talent.



    • Ideal candidate will possess a  Bachelor's degree in management or related degree with a minimum of 4 years  management experience preferably in a multi-site / multi - service environment
    • Ideal candidate will possess above average culinary knowledge and have a passion for food
    • Culinary and a "hands on" Catering background will be an asset
    • Strong financial controls service attitude, production and service systems and business ethics.
    • Competent with analyzing marketing trends & determining appropriate implementation strategies
    • Strong leadership, communication, interpersonal, and time management skills
    • Strong planning, organizational skills, logistic and planning skills 
    • Must have excellent customer orientation, interpersonal savvy and communication skills
    • Strong problem-solving and analytical competencies
    • Proactive attitude and can thrive well under pressure
    • Must be able to work periodic evenings and weekends  
    • Must be willing to travel
    • Must have strong computer skills
    • Ability to set priorities and multi-task in order to achieve objectives



    Please note all candidates considered for hire will be required to successfully pass a criminal background check. Accommodations for job applicants with disabilities are available upon request.


    ACL 123

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