• Director, Strategic Accounts - Avendra

    Location CA-ON-Toronto
    Posted Date 3 weeks ago(5/30/2018 9:46 AM)
    ID
    176911
    Category
    Hotel - Lodging - Recreation
  • Overview

    Avendra, voted a 2017 top workplace in the Washington DC area by the Washington Post, is the leading supply chain and procurement services provider in the hospitality industry. We leverage the purchasing volume of our customers to create significant buying power, and consequently, the ability to negotiate the best possible deals with key suppliers. But that is only one part of why we are the best at what we do. We differentiate ourselves from our competitors with supply chain assurance, which helps control the integrity of products and services, customer support and innovation. Our smart, professional, and ambitious team of associates is why we are the industry leader. If you are looking for a collaborative work environment, continuous career development, and a healthy work-life balance, Avendra is the place for you.

    Description

    Position Summary:

     

    The Director of Strategic Accounts is based in Toronto and the primary Avendra representative dedicated to managing the comprehensive business relationships with Avendra’s key clients in Canada. The Director of Strategic Accounts strives to understand the client’s business strategy, business objectives and goals, and builds deep account relationships from a service and economic perspective, ensuring high customer satisfaction with existing Avendra programs and greater penetration of Avendra offerings. The Director of Strategic Accounts is responsible for designing and executing comprehensive account plans which ultimately retain clients long-term, by delivering Avendra value (resources, expertise, and services) appropriately aligned with the client’s goals and objectives.

     

    Primary Responsibilities

    • Establish and maintain excellent relationships with key corporate customer contacts and regional offices where applicable
      • Lead the business relationship with a complete understanding of the business points including contract terms, financial/legal obligations, and profitability
    • Develop and implement account client plans, which accurately assess client business strategy, goals and objectives and allocate Avendra resources against various objectives to increase participation, satisfaction and retention
    • Provide regular account client plan, ad hoc initiatives and general Avendra updates to our clients at various organizational levels.
    • Facilitate timely communication on strategy, priorities and initiatives to appropriate support organizations (Avendra Field Support, Customer Service, Quality Assurance, Account Planning and Analysis, Contracting).
      • Assure connectivity between the client’s infrastructure and Avendra’s competencies – key influencer awareness, exposure, and satisfaction
    • Identify and measure results against objectives

    Qualifications

    Role Requirements:

    • Ability to establish and maintain strong working relationships with the appropriate corporate office support and executive suite
    • Ability to balance being an advocate for the clients’ interests with implementing Avendra’s goals with the customer
    • Ability to “make things happen”, either in troubleshooting role or in analyzing, identifying, or implementing an increase in the penetration of Avendra’s offerings
    • Excellent project management, communication and organizational skills
    • Advanced Excel skills and strong analytical skills
    • Strong presentation skills
    • Hotel operations and/or food procurement knowledge preferred
    • English/French bi-lingual preferred 

    Overnight Travel Requirements:  Percentage up to 10%, length: 1-2 nights 

     

    Years of Relevant Experience:  10+years of experience 

     

    Education Requirements: BS/BA in relevant field required.  Master’s degree preferred

     

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