• Operations Director - Sports & Entertainment

    Location CA-ON-Ottawa
    Posted Date 4 weeks ago(5/25/2018 12:43 PM)
    ID
    174922
    Category
    Food Services
  • Overview

    Aramark (NYSE: ARMK) proudly serves Fortune 500 companies, world champion sports teams, state-of-the-art healthcare providers, the world’s leading educational institutions, iconic destinations and cultural attractions, and numerous municipalities in 19 countries around the world. Our 270,000 team members deliver experiences that enrich and nourish millions of lives every day through innovative services in food, facilities management and uniforms. We operate our business with social responsibility, focusing on initiatives that support our diverse workforce, advance consumer health and wellness, protect our environment, and strengthen our communities. Aramark is recognized as one of the World’s Most Admired Companies by FORTUNE, as well as an employer of choice by the Human Rights Campaign and DiversityInc. Learn more at www.aramark.com or connect with us on Facebook and Twitter.

    Description

    Aramark Sports & Entertainment:

    The Sports and Entertainment division within Aramark Corporation serves more than 200 premier stadiums, arenas, convention centers and concert venues.  Since 1975 we've created culinary memories throughout the United States.  The secret to our success is that we start with great food and a well managed facility.  We understand that ensuring a memorable experience for our customers goes far beyond the food we serve. 

     

    Aramark Canada is looking for a Director of Operations for Shaw Center (formally the Ottawa Convention Centre) which is located in the heart of downtown Ottawa hosting a variety of events. 

    The new Shaw Centre is now open on the site of the old Congress Centre, part of a major redevelopment that has almost tripled its hosting capacity– and has greatly enhanced its appeal to national and international convention, meeting and trade show planners. 

     

     

    Responsibilities:

    • Must have a strong understanding of catered events, including set up, staffing, and service standards - as well as experience in retail foods.  
    • Maintain effective relationship with client and demonstrates knowledge of contents of current Aramark / client contract which include 10 permanent stands, multiple portables, 1 restaurant and 2 coffee shops.
    • Establish and maintain a proactive human resource function to ensure employee motivation, training and development, wage/benefit administration and compliance with established labor regulations.
    • Support GM in managing labor, supply inventory, & equipment.
    • Maintain product and service quality standards by conducting ongoing evaluations and investigating complaints.  Initiates corrective action.
    • Maintain established systems and training programs to provide a safe working environment. 
    • Comply with all OSHA regulations and other local, state and federal government regulations.
    • Responsible for working with HR to maintain wage & hour compliance.
    • Manage operations department in accordance with collective bargaining agreement and utilizes progressive discipline.
    • Maintain compliance with Aramark's standards of operation, client contract and within Aramark's Business Conduct Policy. 
    • Maintain all records and reports necessary to comply with Aramark, government and accrediting agency standards, regulations and codes.

    Qualifications

    Qualifications:

    • Bachelor Degree in Business, Hospitality, or related field. 
    • Experience in Sports & Entertainment or at least five years experience in hotel or hospitality operations management. 
    • High energy level that is communicated to the team and exhibit a proven track record for growing business.  
    • Highly developed analytical skills
    • Exceptional interpersonal and communications skills (both verbal and written)
    • Ability to manage in diverse environment with focus on client and guest service, experience in guest-centric environment where feedback is welcome and changes made accordingly
    • Strong concessions, catering, cash sales, and beverage experience preferred
    • Union experience
    • Creative problem solver with exceptional competence with using Microsoft Office programs to provide analysis
    • HACCP, Food Safety, TIPS program, BTD, Labor management, COS and Inventory analysis skills  preferred
    • Candidates must be willing to work nights, weekends, and holidays as necessary.

     

    Please note all candidates considered for hire will be required to successfully pass a criminal background check.

    Accommodations for job applicants with disabilities are available upon request.

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