• Bilingual Operations Business Partner

    Location CA-QC-Montreal
    Posted Date 2 weeks ago(4/5/2018 11:53 AM)
    Operational Excellence
  • Overview


    Aramark (NYSE: ARMK) is in the customer service business across food, facilities and uniforms, wherever people work, learn, recover, and play. United by a passion to serve, our more than 270,000 employees deliver experiences that enrich and nourish the lives of millions of people in 19 countries around the world every day. Aramark is recognized among the Most Admired Companies by FORTUNE and the World’s Most Ethical Companies by the Ethisphere Institute. Learn more at www.aramark.com or connect with us on Facebook and Twitter





    This Operations Business Partner role supports the Eastern Canada region and reports to the VP Operations Excellence while having a significant dotted line to the Regional Vice President Canada East. 

    The position requires a strong bilingual business partner with fluency in both English and French (written and verbal). 



    The Operations Business Partners are generalists: supporting food, labour costs with the field operations teams. Responsible for QA, training and coaching on Operations tools like Labour Scheduling Tool, Kronos (Time and Attendance tool), Prima Web (proprietary system for recipe creation), Food management and facility management.


    They are the first line of contact regionally for the field operations teams and partner closely with the OpEx Business Process Managers and Support Directors to drive efficiency through cost and productivity.



    • Mandate is strategy leading to greater productivity on food and labour
    • Wired directly with GOE (Global Operational Excellence) /US OpX bringing information, data / analytics, best practices, tools and process into the Canadian organization
    • Responsible for disseminating information, data / analytics, best practices, tools and process to be deployed to the Canadian organization
    • Stakeholders/internal customers are O.B.P, Operations Service Director, Canadian Leadership Team, GOE and US OpX
    • Types of initiatives lead are bringing in tools from GOE/US OpX programs, processes, best practices for field use; developing and customizing programs and resources based on Canadian Business needs, strategies on how to deploy to the field, Food and Labour data management, reporting status of programs to GOE and CLT
    • Managing the food and facility safety escalation process


    • Bachelors Degree in related field comprehensive operations management experience related to food and labour costs required
    • Experience on internal systems eg: LST, Kronos ect. will be considered an asset 
    • Highly analytical and someone who is good with numbers: able to slice and dice data to come up with recommendations and be able to present and communicate results and strategy to an operations and non-operations person
    • Success in this position requires the ability to coach and train in a dynamic environment. 
    • Individual must possess sophisticated communication skills (written and verbal) with demonstrated ability to build effective working relationships across the enterprise. 
    • It is critical to the success of all FMG team members to have experience with and a strong inclination for change management initiatives.
    • The ability to work as a contributive team member with strong collaboration skills and inclusively of various perspectives is essential to the role. 
    • Prior experience working on a large-scale project is strongly desired.
    • Willingness to travel for work between 15 - 25% mostly across Eastern Canada and Toronto  
    • Bilingual in French and English is required: written and verbal.



    Please note all candidates considered for hire will be required to successfully pass a criminal background check. Accommodations for job applicants with disabilities are available upon request.



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